FCS scored high on California’s 2017 Patient Assessment Survey

The results of California’s annual Patient Assessment Survey (PAS) are in, and Family Care Specialists has scored well in four important areas:


Family Care Specialists

Statewide Average

Overall rating of doctor (PCP)



Doctor Explanations are easy to understand



Doctor listens carefully



Doctor shows respect



The Patient Assessment Survey (PAS), which has been administered for over a decade by the California Healthcare Performance Information System, is an annual survey to assess patient experience with medical groups’ care and services among adult HMO and POS enrollees in California. PAS is the nation’s largest system for evaluating and publishing physician group ratings based on the patient’s experience and participating medical groups provide care to more than 90% of commercially insured HMO and POS patients in California. The PAS survey contains a set of patient experience measures on access, patient-doctor interactions, office staff interactions, coordination of care, health promotion, and overall ratings of care.

The PAS results have been published on the State Office of the Patient Advocate website in prior years, and the most recent set of results can be found here. PAS results have been featured by both Consumer Reports and the California HealthCare Foundation’s (CHCF) calqualitycare.org site in past years.

Thank those of you who participated in the survey and who gave us such positive ratings!  

We are always striving to improve. 

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